Terms of service

The “Freak Race” app and the website freakrace.com are operated by “VšĮ TORA events,” legal entity code 307394611, located at Savanorių pr. 224-44a, Vilnius, Lithuania, email: info@freakrace.com.

In these rules, “Freak Race” refers to the technology platform, and “platform operator” refers to VšĮ “TORA events.”

“Event Organizer” means a natural or legal person who uses the “Freak Race” platform to create and organize a specific event.

“Participant” means a natural person who registers for a specific event and participates in it in accordance with the terms and conditions of that event.

The “Freak Race” platform operator is not the organizer of a specific event, unless otherwise explicitly stated in the description of that event.

The platform operator is responsible for the operation of the technological system it provides and for the provision of technical services in accordance with these rules and applicable laws.

These rules constitute an agreement between you and the operator of the “Freak Race” platform regarding your use of the platform. The organizer and participants of a specific event are separate entities.

Along with these rules, our Privacy Policy applies, which explains what data we collect from you and how we use it.

The terms and conditions, tasks, evaluation criteria, participation procedures, safety requirements, and payment procedures for a specific event are established by the organizer of that event.

By registering for a specific event, the participant confirms that they have read the terms and conditions for that event and agree to abide by them.

If you do not understand or do not agree with any of these rules, please do not register and contact us at info@freakrace.com—we will respond.

Freak Race consists of real-world orienteering challenges and events in which players, teams, and companies develop strategies, complete creative and orienteering tasks, and compete according to the specific conditions of each event.

Event results are determined based on the tasks completed by participants, their accuracy, time, and other evaluation criteria established in advance by the organizer of the specific event, rather than by random selection.

Event participants use their knowledge, skills, strategy, orientation, creativity, precision, and decision-making abilities to complete the tasks of the specific event as effectively as possible.

Participants move around indoor spaces, the city, or the surrounding area during the specified event time or time frame to complete tasks, and their performance is recorded in the app—they enter answers and upload photos.

This is NOT a digital product, a mobile game, or a subscription. The app is merely a tool: it displays the tasks, accepts their completion, and calculates the results. The service for a specific event consists of participation in that event in accordance with the procedures specified in its description and terms and conditions.

The location, time, duration, price, and nature of the tasks for each event are published for that event in the app and on the website.

Adults—people 18 years of age and older—may participate. By registering, you confirm that you are an adult.

To participate, you must be in good enough health to move safely outdoors and perform physical tasks. You are responsible for assessing your own health; we do not require or verify medical certificates.

One account is required per person. Do not share your account information with others—results and payments are linked specifically to that account.

The price of each event is listed in the event app and on the website, in euros (EUR), including all taxes. There are no other taxes that have not been announced in advance.

Registration is complete upon payment. An unpaid registration does not reserve a spot at the event and will be automatically canceled after a certain period of time.

Payment process:

• You pay by credit card in the app;
• Payments are processed by “Stripe Payments Europe, Ltd.”—you enter your card details in their window; we do not see or store them;
• Once payment is successful, your registration is confirmed, and you’ll immediately receive a confirmation email;
• We automatically generate and email an invoice for the participation fee; you don’t need to request it separately.

If the payment fails, your registration remains unpaid, and you can try again. A failed payment does not result in any funds being deducted.

The registration fee is non-refundable. This applies even if you do not attend the event, leave during the event, or your plans change for any reason.

Why there is no 14-day right of withdrawal. When purchasing a service remotely, consumers generally have the right to withdraw from the contract within 14 days. However, this right does not apply to leisure services, but only to those for which the contract specifies a specific date or period of performance—as provided for in Article 16(l) of the Consumer Rights Directive 2011/83/EU and Article 6.228(10) of the Civil Code of the Republic of Lithuania. The Freak Race event takes place on a specific date or during a specific, pre-announced period; therefore, this exception applies to it.

Note: The Freak Race event takes place on a specific day or during a specific, pre-announced period, so this exception applies to it.

The reason is simple: we prepare the event in advance based on the number of registered participants, and a spot that is canceled at the last minute remains vacant.

Transferring a Spot. If you are unable to attend, please email info@freakrace.com no later than 3 days before the start—whenever possible, we will transfer your spot to another adult of your choice. This is an act of goodwill, not an obligation.

The minimum number of participants required for the event to take place is 50 people, unless the organizer specifies otherwise for a particular event.

This section does not limit your rights in cases where we do not provide the services—those are described in another section.

If a specific event is organized by a third-party event organizer, the terms and conditions published by that specific event organizer shall apply to the cancellation, rescheduling, or other matters related to the event.

If the operator of the “Freak Race” platform is itself the organizer of a specific event, the rules set forth in this section apply to that event.

If we cancel the event and it does not take place, we will refund the full amount of the participation fee paid. The refund will be issued to the same card you used for payment no later than 14 days after the cancellation.

If we reschedule the event to another date, your registration remains valid for the new date. If the new date does not suit you, please email info@freakrace.com within 14 days of receiving notice of the rescheduling, and we will refund the full fee.

If the event has already begun and is canceled due to weather conditions, a government decision, or any other reason beyond our control, the fee is non-refundable—the service had already been provided at that point. In such cases, we handle each situation individually and try to offer a spot at the next event.

We’ll notify you of any cancellations or rescheduling via email and in the app.

If there are too few participants, the event organizer may cancel the event in accordance with the terms and conditions of that specific event.

You participate in this event at your own risk. You will be moving through a public space that we do not control, so you must act cautiously and responsibly.

By participating, you agree to:

• to comply with traffic laws and other applicable laws;
• not to participate while under the influence of alcohol or other substances;
• not to endanger yourself, other participants, or bystanders;
• not to damage other people’s property or litter;
• not to enter private or restricted areas without permission;
• not to photograph people without their consent, unless the task requires it.

No task requires you to break the law or put your health at risk. If a task seems unsafe to you, do not perform it—lose points rather than your health.

You record your task completion in the app. When a task requires a photo, you take it on the spot with your phone’s camera—photos from your gallery are not accepted, so that the same conditions apply to everyone.

By uploading a photo, you confirm that you took it yourself and that it does not include any individuals who have not given their consent.

You grant us the right to use the photos you upload to evaluate the event’s results and to show them to other participants of the same event. For marketing purposes—on social media or our website—we will only use the photos after asking for your permission.

Our privacy policy describes how we handle photos and other data.

The app calculates the results according to the rules published for each event: first, points are awarded for correctly answered questions and properly completed tasks; if participants have the same number of points, the completion time is used to determine the ranking. Until we confirm the results, the table displays a preliminary ranking. Participants, teams, and companies compete for a spot in the event and global rankings.

Apple Inc. and Google LLC are not sponsors of these events, contests, or prizes and are in no way affiliated with them. They are not responsible for the prizes or their distribution.

Falsifying results, uploading photos taken by others, using multiple accounts, colluding with other participants to influence the outcome, or interfering with others are grounds for disqualifying a participant from the event and voiding their results.

The decision to remove a participant and void their results is made by the organizer of the specific event in accordance with the rules of that event.

In such cases, the participation fee is non-refundable.

In the event of a gross or repeated violation of the rules, we may prohibit registration for future events. We will notify you of such a decision via email and specify the reason.

The operator of the “Freak Race” platform is responsible for the operation of the technological system it provides and for the provision of technical services in accordance with these rules and applicable laws.

The operator of the “Freak Race” platform is not liable for decisions made by the organizer of a specific event, the course of the event, the actions of participants, safety during the event, or the organizer’s fulfillment of obligations, except in cases where liability arises from the platform operator’s own actions or inaction.

The organizer of a specific event is responsible for the organization of that event, its terms and conditions, tasks, evaluation, safety, and payment.

We are not liable for:

any health issues or injuries you may sustain while participating;

damage to or loss of your personal belongings, including your phone;

the actions of third parties in public spaces;

weather conditions and other circumstances beyond our control;

malfunctions of your phone, internet connection, or your service provider.

If you suffer any losses due to our fault, our liability is limited to the amount of the participation fee you paid for that event, to the extent that such a limitation is permitted under applicable law.

These limitations do not apply in cases where the law does not permit the limitation of liability—such as for injury to health or life, or for damage caused intentionally or through gross negligence. These rules do not limit your rights as a consumer.

If your complaint concerns the organization of a specific event, its tasks, evaluation, safety, or other conditions specific to that event, please contact the organizer of that event first.

If your complaint concerns the technical operation of the “Freak Race” platform or the actions of the platform administrator, please email us first at info@freakrace.com.

The “Freak Race” team can assist by forwarding your inquiry to the organizer of the specific event.

We will respond within 14 days of receiving your complaint.

If you are not satisfied with our response, as a consumer, you may contact the State Consumer Rights Protection Authority (Vilniaus g. 25, Vilnius, www.vvtat.lt) or submit a request via the online consumer dispute resolution platform at ec.europa.eu/odr.

These rules are governed by the laws of the Republic of Lithuania. This does not affect the protection afforded to you by the consumer protection laws of your country of residence.

We may change these rules—for example, if the service or applicable laws change. The revised version will be posted on this page, and the effective date will be indicated at the top of the page.

If the organizer of a specific event sets terms and conditions for that event, they will be posted on the event page prior to registration.

The version of these rules that was published at the time of your registration applies to your registration. Subsequent changes to these platform rules do not alter an existing contract for a specific event, unless otherwise permitted or required by applicable laws.

TORA events, Public Institution

Legal Entity Code 307394611

224-44a Savanorių Ave., Vilnius, Lithuania

Email: info@freakrace.com

For questions regarding a specific event, its terms and conditions, challenges, scoring, or safety, please first contact the organizer of that event, as listed in the event description.

For questions regarding the operation of the “Freak Race” platform, your account, payments, or technical issues, please contact info@freakrace.com.